No. Your photos live securely in the cloud, not only on your device. Install ShadowSnap on the new phone, log in with your email and password, and unlock with your PIN — your vault and all your photos will be there to view and download.

Yes. On the login screen tap “Forgot password” and we'll email you a reset link. Your login password is separate from your PIN.

No — and this is by design. Your PIN and security answers protect your vault. We never store them in a readable form, so no one (including us) can recover them. Please keep them somewhere safe. If they're lost, the photos protected by them cannot be unlocked.

No one can read them — including us. Your sign-in PIN and every security answer are never saved as text. Each is put through bcrypt, a one-way cryptographic hash, so the app keeps only a scrambled fingerprint (something like $2b$12$…) — never the original words.

The plain values are not in the database, not in any log, and nowhere else. There is no tool or admin screen that reveals them — not for our team, and not for anyone who might steal a copy of the database. When you unlock, the app hashes what you type and compares fingerprints; it can never turn a stored fingerprint back into your answer.

That's exactly why a forgotten PIN or answer can only be reset, never looked up. Keep them somewhere safe.

Each photo is encrypted with its own key the moment you upload it, and stored in encrypted form — never as a plain image file. Access requires your account login and your PIN.

Yes. Every paid plan starts with a 7-day free trial. You won't be charged if you cancel before the trial ends; otherwise it converts to the plan you chose (monthly or yearly).

Share your referral code from the app. When a friend signs up with it and subscribes, you both earn free subscription days — your friend gets bonus days on their plan, and you get days added to yours. Rewards apply once their paid subscription actually begins.

Manage your subscription in the app under Settings, or directly in your App Store / Google Play account. Plans renew monthly or yearly until cancelled; you keep access until the end of the period you've paid for.

Your photos are never deleted the moment you cancel. If you're storing more than the free plan allows, your account becomes read-only and you'll have a 30-day grace period — with reminders — to download photos or re-subscribe. After that, photos above the free limit may be removed. See our Terms of Service for details.

You can delete photos any time in the app. To delete your entire account and all associated data, email [email protected] from your registered address and we'll process the request.

ShadowSnap is available for iPhone (iOS) and Android.